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FAQ

Please visit our delivery and returns page for information on shipping costs, delivery times and our returns address.

How can I find out what my password is if I’ve forgotten it?

When you go to log in there is a link saying ‘click here if you’ve forgotten your password’ click on this and it will give you your hint that you set specified when you set up your account.

If this does not remind you then you can click on a link to be emailed instructions of how to find it out

Is your pottery microwavable and dishwasher safe?

Yes - it is fired at an extremely high temperature so is both microwave and dishwasher safe.

Can your products be put in the oven or freezer?

Except for our specified cookware (serving & lasagne dishes) our tableware is not ovenproof or suitable for the freezer. These extreme temperatures will damage your pottery.

What size tablecloth do I need for my table?

We advise that:

small (180cm x 130cm / 71" x 51") is suitable for a 4-6 seat rectangular table

medium (220cm x 140cm / 68.5" x 55") is suitable for a 6-8 seat rectangular table

square (180cm x 180cm / 71" x 71") is suitable for a 4-6 seat square table

large (250cm x 180cm / 98.58" x 71") is suitable for a 8-10 seat rectangular table

extra large(300cm x 180cm / 118" x 71") is suitable for a 10-12 seat rectangular table

Do you offer a wedding/gift list service?

Yes we offer a fantastic service with all of our products available.

To set up a list please go to weddings : create a list

Please contact Charlotte Murray on 01672 520 323 or email charlotte.murray@susiewatsondesigns.co.uk

If you would like to talk to one of our shops about our products and get some advice about setting up a list, they would love to talk to you. Please contact your local shop.

How secure are my details?

At Susie Watson Designs we are committed to maintaining your privacy.

Our privacy policy statement is given in our terms and conditions.

If we make changes to this policy, we will notify you by updating this statement on our website.