Terms & conditions

Welcome to the Susie Watson Designs terms and conditions. Please read through them carefully before placing your order. By using this website and/or placing an order you agree to be bound by the terms and conditions set out below. Please also read our privacy statement regarding personal information provided by you.

We may change these terms from time to time without notice to you. Changes will apply to any subsequent orders received.

Once your order has entered our dispatching process, we will not be able to make any changes.

Ordering Procedure
All orders are dealt with on an individual basis.
We are unable to supply any goods on a sale or return basis.
We accept visa, MasterCard, switch/solo and switch/maestro. You may send your credit card information via phone, standard mail or over the internet.

Further information for overseas customers

The actual price charged to overseas customers will be subject to the exchange rate applied by the customer's credit or debit Card Company. Customers outside the United Kingdom will also be liable for any import duty, quotas, permits, product restrictions and other local requirements. You are advised to check the latest applicable local requirements before placing an order.

Credit Card Security
we know of no cases of credit card fraud using our shopping system over the internet. The Susie Watson Designs website uses SSL (secure socket layers) protection system, which is the industry standard. The website is also PCI DSS (payment card industry data security standard) compliant. If you have any queries about the security used on this website please contact info@susiewatsondesigns.co.uk

Shipping
You will be informed during the checkout process of the shipping charge, unless we are unable to automatically calculate it (for example in the case of being outside the up mainland). If this happens we will inform you of the cost via e-mail or phone and await your approval before we proceed with the order. We reserve the right to update any shipping charges, although you will be asked to confirm via email if any changes occur before you are billed. If you would like us to calculate international shipping charges for you prior to ordering then please e-mail ian.rhodes@susiewatsondesigns.co.uk

Charges:

Mainland united kingdom (excluding highlands)

Retail: £5

Trade: £10 unless order value reaches carriage paid amount

Trade inc. fabric: £15

Europe

Varies depending on which country and the size of the order.

Please contact ian.rhodes@susiewatsondesigns.co.uk for an accurate quote.

All carriage will be charged at cost.

Please note that customers outside the United Kingdom will also be liable for any import duty, quotas, permits, product restrictions and other local requirements.

All parcels must be signed for on delivery

Complaints Procedure
Please note, any damages to your order must be notified to us within 72 hours of receipt via email or writing.

Returned items must be unused and in their original packaging. If you are unhappy with your purchase please contact us immediately.

Please note that the postage and packing charge is non-refundable and we are unable to refund the cost of returning unsuitable items or cancelled orders. This doesn't affect your statutory rights.

Contract
When buying through the website the contract entered into is legally binding.

Privacy Policy
At Susie Watson Designs we are committed to maintaining your privacy. Our privacy policy statement is given below. If we make changes to this policy, we will notify you by updating this statement on our website.

What information do we collect?

We ask for your name, telephone number, home address, email address for competitions, prize draws or newsletter sign ups. When a purchase is made on our site, in addition to the above, we also ask for delivery address and payment method details. We may obtain information about your usage of our web site to help us develop and improve it further.

What the data will be used for?

Your data will enable us, and our processors, to fulfil your order and to notify you about important functionality changes.

We will also send you email newsletters from time to time to inform you about our products, services, promotions and special offers from Susie Watson Designs. If you do not wish to receive email newsletters simply unsubscribe from the email at any time or send an email to our customer services division on feedback@susiewatsondesigns.co.uk in each case writing "unsubscribe" in the subject heading.

We comply with the standards, procedures and requirements laid down in the UK data protection act to ensure that the personal information you give us is kept secure and processed fairly and lawfully.

We may from time to time make our mailing list available to other reputable companies whose products and services may be of interest to you. You can opt out at any time by checking the third party opt-out box in any of the areas where your details are requested on the website or by sending an email to feedback@susiewatsondesigns.co.uk writing "unsubscribe 3^{rd party"} in the subject heading. You may unsubscribe from the mailing list of any third parties which have already sent you information or material by clicking on the appropriate unsubscribe link within the newsletter.

In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud. One of the purposes for which we may disclose your address and postcode details is to check against the IMRG security alert or any other fraud prevention scheme. At all times where we disclose your information it will remain secure. If you believe your details are incorrect you may correct those details by logging in to your account and then ‘edit profile’.

Your Statutory Rights
your statutory rights are not affected by any of the above terms and conditions.

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Terms & conditions