Terms & conditions
Please read through these terms and conditions carefully before placing your order. By using this website and/or placing an order you agree to be bound by the terms and conditions set out below. Please also read our privacy statement regarding personal information provided by you.
We may change these terms from time to time without notice to you. Changes will apply to any subsequent orders received.
Once your order has entered our dispatching process, we will not be able to make any changes.
Ordering Procedure
All orders are dealt with on an individual basis.
We are unable to supply any goods on a sale or return basis.
We accept Visa and MasterCard.
All items are subject to availability. We will inform you as soon as possible if the goods you have ordered are not available.
The majority of our items are handmade and while the colour reproduction is a close representation, every piece is individual and variations in actual goods may occur. We cannot accept any responsibility for these variations.
Our fabrics are made from natural products and may thus have natural characteristics such as slubs and other irregularities in the yarns which are not weaving faults and therefore not considered faults by us as a company.
All of our pottery is dishwasher and microwave safe, however for larger pieces of pottery we recommend washing by hand.
Further information for overseas customers
The actual price charged to overseas customers will be subject to the exchange rate applied by the customer's credit or debit card company. Customers outside the United Kingdom will also be liable for any import duty, quotas, permits, product restrictions and other local requirements. You are advised to check the latest applicable local requirements before placing an order.
Accuracy of Content
Every care has been taken in the preparation of the content of this website, in particular to ensure that the details, descriptions and prices quoted are correct at the time of publishing. The total cost of your order is the price of the products ordered and delivery charges as set out in the delivery options section of this website.
While the colour reproduction is a close representation, every piece is individual and variations in actual goods may occur.
Credit Card Security
We know of no cases of credit card fraud using our shopping system over the internet. The Susie Watson Designs website uses SSL (secure socket layers) protection system, which is the industry standard. The website is also PCI DSS (payment card industry data security standard) compliant. If you have any queries about the security used on this website please contact info@susiewatsondesigns.co.uk
Shipping
You will be informed during the checkout process of the shipping charge, unless we are unable to automatically calculate it (for example in the case of being outside the UK Mainland). If this happens we will inform you of the cost via e-mail or phone and await your approval before we proceed with the order. We reserve the right to update any shipping charges, although you will be asked to confirm via email or phone if any changes occur before you are billed. If you would like us to calculate international shipping charges for you prior to ordering then please e-mail ian.rhodes@susiewatsondesigns.co.uk
Charges:
Mainland United Kingdom excluding the Scottish Highlands (Ireland, N. Ireland, Channel Islands, Scilly Isles, Isle of Man and any off shore islands are not included in the UK Mainland.)
Retail: £5.99 (within UK mainland)
Trade: £12 unless order reaches the specified carriage paid amount (£750 before VAT)
Trade (Fabric orders): £12
Europe
Varies depending on which country and the size of the order.
Please contact ian.rhodes@susiewatsondesigns.co.uk for an accurate quote.
Please note that customers outside the United Kingdom will also be liable for any import duty, quotas, permits, product restrictions and other local requirements.
All parcels must be signed for on delivery
Complaints Procedure
Please note, any damages to your order must be notified to us within 72 hours of receipt via email or writing.
Returned items must be unused and in their original packaging. If you are unhappy with your purchase please contact us immediately. Any seconds items, made to order items or cut lengths of fabrics are not returnable and cannot be refunded.
Please note that the postage and packing charge is non-refundable and we are unable to refund the cost of returning unsuitable items or cancelled orders.
This doesn't affect your statutory rights.
If you would like to contact a member of our customer service team please do so as below:
Tel: 0844 980 8185
Email: info@susiewatsondesigns.co.uk
Contract
When buying through the website the contract entered into is legally binding.
Privacy Policy
At Susie Watson Designs we are committed to maintaining your privacy. Our privacy policy statement is given below. If we make changes to this policy, we will notify you by updating this statement on our website.
What information do we collect?
We ask for your name, telephone number, home address, email address for competitions, prize draws or newsletter sign ups. When a purchase is made on our site, in addition to the above, we also ask for delivery address and payment method details. We may obtain information about your usage of our web site to help us develop and improve it further.
What the data will be used for?
Your data will enable us, and our processors, to fulfil your order and to notify you about important functionality changes.
We will also send you email newsletters from time to time to inform you about our products, services, promotions and special offers from Susie Watson Designs. If you do not wish to receive email newsletters simply unsubscribe from the email at any time or send an email to our customer services division on feedback@susiewatsondesigns.co.uk writing "unsubscribe" in the subject heading.
We comply with the standards, procedures and requirements laid down in the UK data protection act to ensure that the personal information you give us is kept secure and processed fairly and lawfully.
We may from time to time make our mailing list available to other reputable companies whose products and services may be of interest to you. You can opt out at any time by checking the third party opt-out box in any of the areas where your details are requested on the website or by sending an email to feedback@susiewatsondesigns.co.uk writing "unsubscribe 3rd party" in the subject heading. You may unsubscribe from the mailing list of any third parties which have already sent you information or material by clicking on the appropriate unsubscribe link within the newsletter. In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud. One of the purposes for which we may disclose your address and postcode details is to check against the current fraud prevention scheme. At all times where we disclose your information it will remain secure.
Ownership of rights
All rights, including copyright, in this website are owned by or licensed to Susie Watson Designs Ltd. Any use of this website or its contents, including copying or storing of information in whole or part, other than for your own personal, non-commercial use is prohibited without our permission. You may not modify, delete, distribute or post anything on this website for any purpose.
Current Promotions
Promotional offers cannot be used in conjunction with any other promotional code or offers. Promotional offers are not available to trade stockist customers.
The '6 For 5' and '8 For 6' offer on Dinner Plates and Pasta Bowls, and the '8 for 7' offer on Pudding Bowls and Side Plates is limited to one offer per promotion code, and one promotion code per transaction. The offer applies to full priced products only and excludes all Lucy Art and Animal Magic products. The actual saving on the '6 For 5' offer is 16.66%.
Your Statutory Rights
Your statutory rights are not affected by any of the above terms and conditions.
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