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Delivery and Returns

 

DELIVERY

 

Small

Standard

Large/Heavy Items

Click & Collect

UK

£2.50

£4.99

£60*

Free

European Union

£7.99

£15

Quote on request**

Free

 

 

 

 

 

Standard

Large/Heavy Items

Rest of the World*

£20

Quote on request**

 

 

 

 

*  Costs can vary depending on the destination and size of the order. You may be contacted after you have placed your order to amend your shipping price.
** Please contact ian.rhodes@susiewatsondesigns.co.uk if you would like a quote prior to placing an order.

Please note that customers outside the United Kingdom will also be liable for any import duty, quotas, permits, product restrictions and other local requirements.

Important Information
All parcels sent by courier must be signed for on delivery. In the event that this is not possible, yours goods may be sent back to the local depot and a collection card left for you.

We occasionally offer exclusive FREE DELIVERY to our email and catalogue subscribers. This offer applies to standard UK mainland delivery only and is one use per customer, excludes trade orders. To take advantage of our exclusive offers in the future simply subscribe to our newsletters or request a catalogue. 

How long will my goods take to be delivered?

We aim to deliver within the UK 3–5 working days. (Excludes orders containing bespoke items, cut fabric or furniture.)  We are unable to specify a particular delivery time, however if your item is being delivered by courier you will receive an email with a tracking link and your local depot information.

During peak times (Sales, Black Friday and Christmas) delivery may take longer. Please contact ian.rhodes@susiewatsondesigns.co.uk if you would like to enquire about the status of a delivery.

For cut fabric or trimmings, your order will be delivered within 5–7 working days.

Furniture orders will take longer, and we will contact you to arrange delivery.

Please note if an item/s is temporarily out of stock, your entire order may be held until we receive all items.


RETURNS

At Susie Watson Designs we want you to be delighted every time you shop with us. We understand however that occasionally you may want to return items.

1. RETURNING ITEMS:
Returned items must be unused, in perfect condition and in their original packaging. If you would like to return your purchase, please include your name and order reference, and send to:

Returns, Susie Watson Designs,
Unit J3 Minworth Trade Park,
Fulford Drive,
Sutton Coldfield
B76 1DJ

For Click & Collect orders: You will need to return your order to the warehouse (address above), and not the store you collected it from, due to stock holding space limitations in store.

Returnable fabric samples should be returned, including your name and order reference to:

Fabric Warehouse
Susie Watson Designs
28 North Street,
Chichester,
West Sussex,
PO19 1LX

2. DAMAGED ITEMS:
Any damages to your order must be notified to us within 72 hours of receipt via email or letter. It will expedite resolution if you are able to include photographs of the damaged items. Please contact Ian Rhodes on ian.rhodes@susiewatsondesigns.co.uk

3. FAULTY ITEMS:
If you are returning a faulty item we will deal with your enquiry on a case by case basis. We will of course endeavour to replace the item, however if we no longer stock the item we will either find you a suitable replacement or offer a refund.


Unfortunately we are unable to give refunds on the following items:

1. Unwanted items returned after 28 days from the day of receipt. 
2. Damaged items not notified to us by email within 72 hours of receipt
3. All bespoke products including made-to-measure curtain and blinds, upholstery, furniture, bed linen and personalised items.
4. Any orders of fabric by the metre
5. Gift vouchers 

This does not affect your statutory rights.