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Terms and Conditions

Please read through these terms and conditions carefully before placing your order. By using this website and/or placing an order you agree to be bound by the terms and conditions set out below. Please also read our privacy statement regarding personal information provided by you. We may change these terms from time to time without notice to you. Changes will apply to any subsequent orders received. Once your order has entered our dispatching process, we will not be able to make any changes.

Handmade Products 

Our products are made by humans and not machines, small imperfections / differences in shape, size and colour can happen and are part of the charm of a handmade product. This part of the handmade process is what makes our products unique and should not be seen as a fault. They will never affect the overall aesthetic of the product and its ability for use as intended.  
 

Ordering Procedure

All orders are dealt with on an individual basis. We are unable to supply any goods on a sale or return basis. We accept Visa and MasterCard.
All items are subject to availability. We will inform you as soon as possible if the goods you have ordered are not available.
The majority of our items are handmade and while the colour reproduction is a close representation, every piece is individual and variations in actual goods may occur. We cannot accept any responsibility for these variations. Our fabrics are made from natural products and may thus have natural characteristics such as slubs and other irregularities in the yarns which are not weaving faults and therefore not considered faults by us as a company. All of our pottery is dishwasher and microwave safe, however for larger pieces of pottery we recommend washing by hand.
 

Offer Policy

Please note that our offers may not be used in conjunction with any other offer. Where we have multiple offers available you may take advantage of which ever offer you wish. Once an offer has expired it will be no longer be possible to take advantage of that offer.

Cancelling an order 

You can cancel an order from the moment you place your order until fourteen working days from the day after you receive your goods.
Confirmation of your cancellation should be sent by email, letter or fax.  Contact the customer services department on:
email: info@susiewatsondesigns.co.uk 
tel: 0844 980 8185
For information on returning an item please see our Returns page.


Information for overseas customers

The actual price charged to overseas customers will be subject to the exchange rate applied by the customer's credit or debit card company. Customers outside the United Kingdom will also be liable for any import duty, quotas, permits, product restrictions and other local requirements. You are advised to check the latest applicable local requirements before placing an order.

Accuracy of Content

Every care has been taken in the preparation of the content of this website, in particular to ensure that the details, descriptions and prices quoted are correct at the time of publishing. The total cost of your order is the price of the products ordered and delivery charges as set out in the delivery options section of this website.
While the colour reproduction is a close representation, every piece is individual and variations in actual goods may occur.

Credit Card Security

The Susie Watson Designs website uses SSL (secure socket layers) protection system, which is the industry standard. The website is also PCI DSS (payment card industry data security standard) compliant. If you have any queries about the security used on this website please contact info@susiewatsondesigns.co.uk

Shipping

You will be informed during the checkout process of the shipping charge, unless we are unable to automatically calculate it (for example in the case of being outside the UK Mainland). If this happens we will inform you of the cost via e-mail or telephone and await your approval before we proceed with the order. We reserve the right to update any shipping charges, although you will be asked to confirm via email or telephone if any changes occur before you are billed. If you would like us to calculate international shipping charges for you prior to ordering then please e-mail ian.rhodes@susiewatsondesigns.co.uk

Delivery Charges

Mainland United Kingdom excluding the Scottish Highlands (Ireland, N. Ireland, Channel Islands, Scilly Isles, Isle of Man and any off shore islands are not included in the UK Mainland.)

Retail: £4.99 (within UK mainland)

Trade: £12 unless order reaches the specified carriage paid amount (£750 before VAT)
Trade (Fabric orders): £12

Outside of UK Mainland
Delivery outside of the UK mainland varies depending on which country and the size of the order.
Please contact ian.rhodes@susiewatsondesigns.co.uk for an accurate quote.

Please note that customers outside the United Kingdom will also be liable for any import duty, quotas, permits, product restrictions and other local requirements. All parcels must be signed for on delivery.

Complaints Procedure

Please note, any damages to your order must be notified to us within 72 hours of receipt via email or writing. Returned items must be unused and in their original packaging. If you are unhappy with your purchase please contact us immediately. Any seconds items, made to order items or cut lengths of fabrics are not returnable and cannot be refunded. Please note that the postage and packing charge is non-refundable and we are unable to refund the cost of returning unsuitable items or cancelled orders. This does not affect your statutory rights. If you would like to contact a member of our customer service team please do so as below:

Tel: 0844 980 8185
Email: info@susiewatsondesigns.co.uk

Contract

When buying through the website the contract entered in to is legally binding, once we have dispatched the order.

We reserve the right to cancel any orders before they are dispatched. In these cases we will inform you as soon as we can, and advise of the reason and issue a full refund.

The processing of your payment and acknowledgment of your order does not constitute legal acceptance of your order.

Privacy Policy

At Susie Watson Designs we are committed to maintaining your privacy. Our privacy policy can be viewed here. If we make changes to this policy, we will notify you by updating the statement on our website.


Ownership of rights

All rights, including copyright, in this website are owned by or licensed to Susie Watson Designs Ltd. Any use of this website or its contents, including copying or storing of information in whole or part, other than for your own personal, non-commercial use is prohibited without our permission. You may not modify, delete, distribute or post anything on this website for any purpose.