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FAQ

We have put together a list of frequently asked questions and their answers below. Hopefully you will find the answer to any questions here, but if not, please do not hesitate to email us on info@susiewatsondesigns.co.uk.


When will I receive my order?


Please visit our delivery and returns page for information on shipping costs, delivery times and our returns address. Estimated delivery times are stated on each product. 

You will receive a tracking link from the courier once your order has been dispatched from our warehouse.
 

Can I track my order?

You can view the status of your order in the ‘My Account’ area, just click on ‘My Orders’. 

Pending or Processing = your order has been accepted and our fulfillment team will be sending it out asap.

Complete = your order has been shipped and you will receive a tracking link* from our courier APC once it has been scanned at their depot.

* Please note only standard delivery orders will receive this. Items that can be sent using Royal Mail (samples, cards etc) will not receive a tracking link.


How can I find out what my password is if I’ve forgotten it?

When you go the My Account area, click on the link ‘Forgotten your Password?’ and enter your email address. If we have an account registered with that email address, you will then receive a link via email with instructions on how to reset your password. 
 

Do you offer a curtain and blind making service?

Yes, we offer a bespoke curtain and blind make up service. Please visit our Made to Measure Curtains page for full details. 


Is the fabric washable?

We would always recommend dry cleaning our fabrics. Washing and care instructions are listed under each product. 
 

What are the hanging instructions for your wallpaper?

We have put together a guide to hanging our wallpaper here which should hopefully answer any questions you may have.
 

Do you offer an interior design service?

Yes, all of our shops will be happy to help create an interior design scheme for your home. We can provide a home measuring service for curtains and blinds as well as a full design service including our beautiful wallpaper, cushions, furniture, and glassware. For more information click here


Is your pottery microwavable and dishwasher safe?

Yes - it is fired at an extremely high temperature so is both microwave and dishwasher safe.


Can your products be put in the oven or freezer?

Except for our specified cookware (serving & lasagne dishes) our tableware is not ovenproof or suitable for the freezer. These extreme temperatures will damage your pottery.


What size tablecloth do I need for my table?

We advise that:

small (180cm x 130cm / 71" x 51") is suitable for a 4-6 seat rectangular table

medium (220cm x 140cm / 68.5" x 55") is suitable for a 6-8 seat rectangular tablev

square (180cm x 180cm / 71" x 71") is suitable for a 4-6 seat square table

large (250cm x 180cm / 98.58" x 71") is suitable for a 8-10 seat rectangular table

extra large(300cm x 180cm / 118" x 71") is suitable for a 10-12 seat rectangular table


Do you offer a wedding/gift list service?

Yes we offer a fantastic service with all of our products available.

To set up a list please go to Wedding Lists

Please contact Charlotte Glenister on 01672 520 323 or email charlotte.glenister@susiewatsondesigns.co.uk

If you would like to talk to one of our shops about our products and get some advice about setting up a list, they would love to talk to you. Please contact your local shop.

 

Do you sell gift vouchers?

Yes, you can buy online only gift vouchers here. These vouchers will be emailed directly to your chosen recipient. Alternatively all of our shops sell paper vouchers which can redeemed against any in store purchases.

Unfortunately at the moment our vouchers are not transferable between the website and our shops. 



How secure are my details?

At Susie Watson Designs we are committed to maintaining your privacy.

Click here to view our privacy policy statement.

If we make changes to this policy, we will notify you by updating this statement on our website.


Who is Susie Watson?

Read all about Susie and the inspiration behind the brand on our About Us’ section of the website.