We have put together a list of frequently asked questions and their answers below. Hopefully you will find the answer to any questions here, but if not, please do not hesitate to email us on info@susiewatsondesigns.co.uk.  

Please visit our delivery and returns page for information on shipping costs, delivery times and our returns address. Estimated delivery times are stated on each product. You will receive a tracking link from the courier once your order has been dispatched from our warehouse.

You can view the status of your order from the My Account page by clicking ‘My Orders’.

Pending or Processing – your order has been accepted and our fulfillment team will be sending it out asap.

Complete – your order has been shipped and you will receive a tracking link from our courier once it has been scanned at their depot.*

*Please note only standard delivery orders will receive this. Small items sent using Royal Mail (samples, cards) will not receive a tracking link.

From the My Account Login page click on ‘Forgotten your Password?’ and enter your email address. If we have an account registered with that email address, you will then receive a link via email with instructions on how to reset your password.

Yes, we offer a bespoke curtain and blind make up service. Please visit our Made-to-Measure Curtains page for full details.

We would always recommend dry cleaning our fabrics. Please consult our Fabric Information page for further information.

We have put together a Wallpaper Information guide which should hopefully answer any questions you may have.

Yes, all of our shops will be happy to help create an interior design scheme for your home. We can provide a home measuring service for curtains and blinds as well as a full design service including our beautiful wallpaper, cushions, furniture, and glassware. For more information visit our Interior Design Service page.

Yes – it is fired at an extremely high temperature so is both microwave and dishwasher safe.

Except for our specified cookware (serving & lasagne dishes) our tableware is not ovenproof or suitable for the freezer. These extreme temperatures will damage your pottery.

We are currently redesigning our website and due to this the current Wedding List functionality will no longer be available online from the 31st August 2018.

Wedding Lists are still available through Our Stores and our Customer Services on 0344 980 8185.

Yes, you can buy Gift Cards online. The Gift Card code will be emailed directly to your chosen recipient. Alternatively all of our shops sell paper vouchers which can redeemed against any in store purchases. Unfortunately at the moment our in-store vouchers are not transferable between the website and our shops.

At Susie Watson Designs we are committed to maintaining your privacy.

Click here to view our privacy policy statement

If we make changes to this policy, we will notify you by updating this statement on our website.

Read all about Susie and the inspiration behind the brand on our About Us section of the website.